Siddique M. has over 20 years of experience in various roles related to telecom, VoIP, and IT, starting from medical transcription to becoming a Senior Application Engineer at Pega Systems. Notable positions include working as a Senior Technical Support Engineer at Avaya and as a Subject Matter Expert for HP Customer Care at Wipro Technologies. Currently, Siddique serves as a Lead Engineer at ConvergeOne, focusing on the implementation and maintenance of Avaya infrastructure. Siddique holds multiple certifications, including ITIL V4 and ISO 27000, and has a solid academic foundation from Kakatiya University.
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