Ann W.

Ann W. is a creative and results-oriented health care director with extensive experience in improving customer service and increasing patient satisfaction. Currently serving as a Director at TMF Health Quality Institute, Ann has previously excelled in roles such as Executive Director of the Girl Scouts of San Jacinto Council and Director of Customer Experience Management at Memorial Hermann Healthcare System. Ann is recognized for transforming inpatient satisfaction from the 11th to the 80th percentile within 2.5 years and has developed initiatives across various health organizations to enhance service excellence. Ann holds a Master's Degree in Social Work Planning and Administration from the University of Houston and a Bachelor's Degree in Psychology from The University of Texas at Austin.