Mateo Alcala is an experienced IT professional with a robust background in technology support and logistics. Currently serving as a Tier 3 Service Desk Specialist at Creative Artists Agency, Mateo successfully managed onboarding processes for over 4,000 employees during a significant company acquisition. Previously, Mateo held a Logistics Specialist role with the US Air Force Reserve and served as an Information Technology Support Technician at TCB | 24/7 EXPERT IT Support, handling O365 deployments and server management. With a foundational career beginning at Ferguson Enterprises, Mateo developed creative solutions in operational procedures and excelled in leadership as Chapter President of Phi Theta Kappa Honor Society. Mateo is pursuing a Master's degree in Cyber Security at Western Governors University and holds both a Bachelor of Science and an Associate of Science in Cyber Security from George Mason University and Laurel Ridge Community College, respectively.
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