Roland Shields is an experienced information technology professional with a solid background in desktop support, system administration, and technical assistance, currently engaged at Creative Artists Agency since April 2023. Prior roles include Sr. Desktop Support Specialist at Zycron@NES for Nashville Electric Service, and IT Support Specialist/Jr. System Administrator at Spero Health. Roland's expertise encompasses tier I-III support, incident management, and training on various software applications, complemented by prior experiences at Delek US Holdings, UBS, Advance Financial, and Asurion. Roland holds a Bachelor of Science degree in Computer Information Systems/Business Administration from Middle Tennessee State University.
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