Fernando Martínez

Fernando Martínez is a seasoned professional in customer experience and support management, currently serving as the Customer Support Manager at Cabify since December 2023, where responsibilities include optimizing KPIs for multiple regions and enhancing global service processes. Previously, as Head of Customer Experience at IOL invertironline from May 2022 to December 2023, Fernando developed customer relationship strategies and managed end-to-end customer interactions to ensure KPI compliance and impactful improvements. Fernando's background includes a notable tenure at Banco Supervielle, where duties entailed defining support models and leading contact strategies across various channels. Additionally, experience at Santander Río encompassed supervisory roles in investment centers as well as customer service. Fernando holds multiple degrees in fields such as Customer Experience Strategy, Digital Transformation, and Psychology, complemented by qualifications in investment and conflict resolution.