Tyrone D. is an accomplished BMC Remedy ITSM Consultant and Developer with extensive experience in customizing and implementing IT service management solutions across various organizations. Currently serving at CAE since January 2022, Tyrone D. enhances user experience through tailored customizations in Helix 21.03. Previous roles include consulting for Shared Services Canada and Employment and Social Development Canada, where comprehensive documentation and configuration management were key responsibilities. Notable achievements include leading successful ITSM project upgrades at Immigration, Refugees and Citizenship Canada and Manitoba Hydro. Tyrone D. holds several certifications, including ITIL Foundation and ServiceNow System Administration, and possesses a strong focus on Digital Workplace solutions and analytics.
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