Patrick Goodluck J. is an ITSM ServiceNow Developer currently employed at CAE Technology Services since March 2023. Previous experience includes roles as an ITSM Reporting Analyst at easyJet and IT Project Manager at CFMS. Patrick served as Project Delivery Manager at Johnsons 1871, where notable achievements included enhancing customer satisfaction ratings by 10% and managing multimillion-pound projects for various institutions. Additional roles include Project Management Coordinator, Research Assistant at the Institute of Technology and Business in Ceske Budejovice, and Research Assistant at the Sierra Leone Agricultural Research Institute. Patrick holds a Master’s Degree in Project Management from Yunnan University of Finance and Economics and a BSc (Hons) in Agricultural Engineering from Njala University.
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