Thomas H.

Thomas H. is an experienced professional in the financial services industry with a focus on member solutions and collections. Currently serving as the Director of Member Solutions at CAFCU since October 2025, Thomas has held various leadership roles, including Director of Member Resolutions and Director of Collections at Publix Employees Federal Credit Union. Previous positions include Member Resolutions Manager at 121 Financial Credit Union and Manager Operations Center at Fiserv, managing late-stage collections. Thomas's early career includes roles such as Senior Fraud Analyst at SunTrust and Manager Portfolio Services at The Walt Disney Company, demonstrating a strong background in compliance, operational management, and member services. Educational qualifications include two Bachelor’s degrees in Business Administration and Management from Northeastern University and University of Phoenix, along with a post-graduate year at Worcester Academy.