Emad Osman

Emad Osman possesses extensive experience in customer service and tourism, currently serving as the Customer Service Team Lead at CAFU since January 2019, focusing on customer experience and sales. Prior to this role, Emad held the position of Customer Service Supervisor at Wadi.com from January 2016 to November 2018. Emad's background in the tourism sector includes significant roles such as Tour Guide and Travel Agent Sales Representative at Viva Club Poland & Oasis Tours Poland, where responsibilities included serving as a chief tour leader and hotel representative for Polish clients in Sharm El Sheikh. Additional experience includes tenure as a Tour Guide and Hotel Representative for Tez Tour, guiding English-speaking groups for Travel Ways Egypt, and serving as Front Office Supervisor at Tropicana Hotel. Emad holds a Bachelor's degree in English Language and Literature from Tanta University, completed in 2004.