Amelia Ordejón is currently the Directora de Calidad Interna at CaixaBank, where they lead projects aimed at enhancing the internal customer experience. With a robust background in quality management, Amelia has previously served as the Directora de Calidad at Bankia from 2010 to 2021, overseeing quality programs across various organizational levels. They also taught internal client management at the Escuela Europea de Negocios from 2009 to 2011. Amelia holds a Master's degree in Total Quality from the Universidad Politécnica de Madrid and is pursuing a Master's in Banking Management at the Universidad Autónoma de Madrid.
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