Roberto Ferraro is a seasoned professional with extensive experience in banking, transformation coaching, and business development. Currently serving as a Service Excellence Manager and Changemaker at CaixaBank since March 2008, Roberto leads initiatives focused on enhancing customer experiences and fostering innovation. With a strong background in integration and performance management within the banking sector, notable accomplishments include overseeing the launch of a new business segment and managing a PMO team. Roberto is also dedicated to personal development as a Transformation Coach and contributes as a visual illustrator and newsletter editor for the Journal of Discoveries. In addition, experience includes co-founding Stylease as CTO, mentoring at Conector Startup Accelerator, and operating a crypto mining farm. Roberto holds various advanced degrees in leadership, management, and finance from prestigious institutions including IMD, IESE Business School, and Università Bocconi.
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