Stacey Fleming

Stacey Fleming is an accomplished professional with extensive experience in the hospitality industry. Currently serving as the Director of Guest Experience at Caledonian Sleeper since December 2022, Stacey oversees contact center operations and project management. Stacey is also an external Non Executive Board Member for Fife College, contributing expertise to the Board of Governors. Previously, Stacey held roles as a Hotel Consultant at The Hotel Specialist and as Group Director of Operations at Highland Coast Hotels, where significant growth initiatives were successfully implemented. Further experience includes a tenure at Crerar Hotels as Group General Manager, where Stacey led operational and financial performance, as well as marketing efforts, leading to increased revenue. Educational qualifications include a CIM Marketing Certificate and a Higher National Certificate in Hospitality from Fife College.