Bev Edwards

Bev Edwards has a diverse work experience spanning over several years. Bev is currently working at Calero as the Director of Incident and Critical Response, where they manage situational response during IT and software incidents. Bev also proactively reviews issues in support and engineering systems and takes corrective action to minimize volume and drive solutions. Prior to this role, Bev was the Director of Application Support at Calero.

Before joining Calero, Bev worked at Calero Software as the Manager of Technical Support and Bill Pay, where they managed the technical support team. Prior to that, they held the position of Supervisor and Manager of Technical Support at the same company.

Bev has also gained experience in customer service and support roles at Tractor Supply Company, Bosch Security Systems, and Eastman Kodak. At these companies, they held various supervisory and managerial positions, overseeing global operations, managing support teams, and implementing process improvements. Bev played a key role in transitioning the European consumer support business to corporate systems and processes at Eastman Kodak, resulting in improved efficiency and reduced agent handle time.

Earlier in their career, Bev worked at Jostens as a LAN Coordinator and at St John Fisher College as the Assistant to the Vice President of Student Affairs.

Overall, Bev Edwards has a strong background in technical support, incident management, and customer service, with experience in various industries.

Bev Edwards completed their education history in a chronological manner. Bev first attended Wayne Central High School from 1980 to 1983, where they obtained a Regents Diploma with a focus on Business and Math. Following high school, they went on to attend Alfred State College - SUNY College of Technology from 1983 to 1985. There, they earned an Associate of Arts and Sciences (AAS) degree in Administrative Assistant and Secretarial Science, General. Finally, from 1987 to 1993, Bev attended St. John Fisher University, where they obtained a Bachelor of Science (BS) degree in Management.

In addition to their formal education, Bev Edwards has also obtained additional certifications. Bev has earned an Explore / analytics certification from Zendesk in December 2022. Furthermore, they have a Public Trust Clearance certification from the United States Government, obtained in August 2015. Bev is also a Notary Public for the State of New York, although the institution or specific date of obtaining this certification is not provided.