John O'Neil is a result-driven leader and Project Manager currently serving as the Content and Configuration Lead at Calex UK Ltd, specializing in the automotive sector. With a strong background in customer consultation, project management, and bespoke systems implementation, John has effectively trained over 22,000 users and managed the development of extensive training materials in various roles, including positions at Triumph Motorcycles Limited and Pearson. Previously, John led customer support and training teams, demonstrating expertise in translating technical processes into simple instructional design. They have a proven track record of improving service levels and customer engagement through innovative training solutions.
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