Stephen Welham

Stephen Welham is a seasoned professional with extensive experience in customer experience and operations management across various industries. Currently serving as the Customer Experience and Operations Manager at Calex UK, Welham focuses on delivering adult learning services for the Volkswagen group, enhancing customer centricity through marketing and customer support functions. Previous roles include Head of Customer Experience at Carzam, and Head of Customer at CarShop Limited, where efforts centered on customer retention and satisfaction. Notably, Welham has a rich history in the hospitality sector as Head of Customer Experience at Travelodge Hotels Limited, where the development of the company’s first Customer Experience program was a significant achievement. Educational credentials include a PG Diploma in Marketing from the Chartered Institute of Marketing and a BA in Journalism, Film & Broadcasting from the University of Wales, Cardiff.