Calex UK (Learning & Development)
Stephen Welham is a seasoned professional with extensive experience in customer experience and operations management across various industries. Currently serving as the Customer Experience and Operations Manager at Calex UK, Welham focuses on delivering adult learning services for the Volkswagen group, enhancing customer centricity through marketing and customer support functions. Previous roles include Head of Customer Experience at Carzam, and Head of Customer at CarShop Limited, where efforts centered on customer retention and satisfaction. Notably, Welham has a rich history in the hospitality sector as Head of Customer Experience at Travelodge Hotels Limited, where the development of the company’s first Customer Experience program was a significant achievement. Educational credentials include a PG Diploma in Marketing from the Chartered Institute of Marketing and a BA in Journalism, Film & Broadcasting from the University of Wales, Cardiff.
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Calex UK (Learning & Development)
Calex specialise in the design, development, and delivery of innovative learning programmes, predominantly within the automotive retail industry, including management, technical, aftersales and apprentice training. More recently we have begun working with forward-thinking companies within the logistics, food & beverage, and pensions sectors to enhance their training proposition via the implementation of Virtual Learning Environments, Live Broadcasting and Social Learning Platforms. Our Corporate Vision is to ‘Deliver inspirational, technology rich, fully integrated and personalised learning programmes that deliver beyond expectation’ and we work in close partnership with our clients to identify and implement innovative and effective learning solutions. Established in 1997, we now employ over 350 staff and work with major clients across the UK and the globe. In the UK and Europe we are working with the Stellantis (ex-PSA, and ex-FCA), Volkswagen, Volvo, Jaguar Land Rover, Porsche, Bentley & Mercedes-Benz amongst others. Calex also has offices in Shanghai, China and in Michigan, USA where we are servicing many of the new electric car companies as well as projects on autonomous vehicles.