Michael O'Prey

Michael O'Prey is a Senior ServiceNow Consultant at Calitii, specializing in optimizing Service Management capabilities through strategic leadership and engagement. They have previously held roles at Deloitte, where they led a ServiceNow product team and provided expertise in ITSM strategy, stakeholder engagement, and release planning. Prior to that, Michael worked as a Project Support Officer at the NHS Business Services Authority and served as an Administrative Officer in the Northern Ireland Civil Service. They earned a Bachelor of Science in Social Policy with Sociology from Ulster University, graduating with Second Class Honours Upper Division.