Fernando Medrano

Fernando Medrano is an experienced professional with a strong background in customer success and team leadership. Currently serving as a Success Engagement Manager for SmartLife at Calix since June 2023, Fernando previously held roles including Customer Success Manager and Operations Lead at Overflow, where effective communication and relationship-building led to improved product engagement and renewals. At AAA Northern California, Nevada & Utah, Fernando excelled as a Member Experience Team Lead, driving sales and service scores through compliance and team support. Previous positions also include Account Manager at Laura Peterson State Farm Agency and Executive Team Lead at Target, where Fernando managed team dynamics and implemented key initiatives. A graduate of the USC Marshall School of Business with a Bachelor of Science in Business Administration, Fernando brings a comprehensive skill set in project management, sales, and customer engagement.