Jonathan Shand

Jonathan Shand has extensive experience in customer operations and account management, currently serving as a Senior Customer Operations professional at Calix since 2000, where responsibilities include pre and post-sale issue resolution and acting as a technical resource for the team. Previously held the role of Senior Account Manager, focusing on customer relationship growth and account strategy development for various telecommunications clients. Jonathan also worked as a Systems Engineer, providing troubleshooting expertise and validating software and hardware. Earlier in their career, Jonathan was a Firmware/Integration Engineer at Arris, Inc., contributing to software sustaining for the company's cable telephony product. Jonathan holds a Bachelor of Science degree in Electrical Engineering with a focus on Telecommunications from the Georgia Institute of Technology.