Joshua Levi

Joshua Levi is an accomplished Senior Business Systems Analyst and Senior Manager at Calix, with over a decade of experience in managing technical support operations for Cloud and EXOS Premises products. Joshua's expertise includes planning processes, resource allocation, and team management, having led teams ranging from 4 to 10 Technical Support Engineers while adapting to remote work environments. Prior experience at Occam Networks involved escalations management and training for customer support engineers, showcasing a strong background in network troubleshooting and customer issue resolution. Joshua holds a Bachelor of Science degree in Computer Science from UC Santa Barbara.