Call Centre House (CCH) is Africa’s trusted gateway to customer experience outsourcing.

We help global companies design, build, and scale high-performing customer experience operations across Africa, unlocking cost efficiency, talent access, and operational excellence.

Outsourcing customer experience is no longer just about cost. It’s about quality, scalability, and strategic alignment. Yet many global businesses struggle to:

• Identify the right partners in emerging markets 

• Maintain service quality across distributed teams 

• Align CX operations with revenue and growth goals 

CCH bridges this gap. We connect global demand with Africa’s growing CX capabilities, providing end-to-end advisory, partner access, and operational design.

We operate at the intersection of strategy, execution, and ecosystem enablement:
	
• CX Outsourcing Strategy
Design scalable, cost-effective CX models aligned to your business goals 
	
• Africa BPO Market Entry
Identify, vet, and deploy the right delivery partners across Africa 
	
• Contact Centre Transformation
Optimize operations, performance, and customer outcomes 
	
• CX Technology & AI Advisory
Implement modern tools to enhance efficiency, automation, and insights 
	
Africa is the next frontier for customer experience outsourcing:

• Young, digitally enabled workforce 

• Strong English proficiency across key markets 

• Competitive cost structures 

• Rapidly growing BPO ecosystem 

CCH ensures you access this opportunity with the right strategy and partners.

We don’t operate call centres. We build, enable, and optimize them.

Our role is to act as your strategic advisor, market connector, and execution partner 

Whether you’re expanding your CX operations, exploring outsourcing for the first time, or optimizing existing delivery models.

CCH helps you outsource smarter and scale faster in Africa.

Talk to us: cx@callcentreshouse.com

Call Centre House, CCH

Org chart

Teams

Offices