Call Centre Planning Ltd is a specialist workforce planning and contact centre transformation consultancy delivering strategic resource optimisation, short- and long-term forecasting, back-office planning, performance management and organisational restructuring across large-scale UK and international operations (1,000–5,000+ FTE). The business supports financial services, insurance, automotive finance and outsourced contact centre organisations to stabilise underperforming planning functions, improve forecast accuracy, redesign shift models, implement workforce technologies, strengthen outsourced partner governance and deliver multimillion-pound sustainable cost efficiencies while protecting customer experience and regulatory compliance.

CALL CENTRE PLANNING LTD

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CALL CENTRE PLANNING LTD

Org chart

Teams

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