Callboxs is an innovative and rapidly growing BPO and KPO telecommunications company with over 15 years of industry experience. Initially focused on telemarketing, customer service, and online commerce, the company has, over the past six years, specialised in direct sales conducted via telephone, delivering measurable results across multiple industries.

As a full service Business Process Outsourcing (BPO) and Knowledge Process Outsourcing (KPO) provider, Callboxs delivers both operational execution and data-driven intelligence. Our services include customer acquisition, sales and subscriptions, reservations, technical support, campaign management, performance tracking, and process optimisation.

We operate from Bulgaria, with branches in Dubai serving the GCC region and Abuja supporting operations across Africa, enabling localized delivery backed by global standards.

Our success is driven by a young, creative, and highly skilled team capable of managing end to end campaigns from product launches and market expansion to customer lifecycle management and technical maintenance executed with efficiency, accuracy, and scalability.

Key achievements include:

*Partnerships with 150+ industry leaders

*Net Promoter Score (NPS) of 88

*Forbes Business Award – Most Innovative Company of the Year (2023)

*BPO/KPO Award, Burgas (2023)

*SC Awards – Best Customer Service (2022)

*Operations in 10 countries across North America, Europe, and Asia

*20+ bespoke BPO and KPO technology solutions, increasing client productivity by 40%

Callboxs has been featured in Forbes, including an interview with Co-Founder Anna Yotova, highlighting the company’s innovative approach to BPO and KPO delivery, performance tracking, and scalable sales operations. 

Today, Callboxs is trusted by global brands such as Deutsche Telekom, Wizz Air, Bupa, trivago, Amazon, KFC, and Samsung, e.t.c, delivering reliable, high performance customer engagement and sales solutions across international markets.

CALLBOXS

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CALLBOXS

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