CallEEAST: Driving Social Value Through Innovative Contact Centre Services

As the commercial division of the East of England Ambulance Service NHS Trust, CallEEAST operates as an outsourced contact centre based in Norwich. We provide tailored contact centre services to both NHS Trusts and commercial organisations. What sets CallEEAST apart in the industry is our commitment to generating social value through our partnerships. Stakeholders can expect an innovative, customer-centric approach, while all profits are reinvested back into the Ambulance Service, supporting patient care and enhancing local communities.

Our services include:

- Bespoke Inbound Call Handling and message dispatching
- Virtual Receptionists
- Appointment Booking and Eligibility Screening
- Non-clinical Triaging
- Signposting Services
- Email Management
- Social Media Management
- Live Chat
- Texting

Full Contact Centre Services across all communication channels
Currently, we proudly support over 80 organisations and handle more than 850,000 calls annually, ensuring resilience and exceptional service quality.

Our experienced team is ready to help your business thrive. To learn how we can support your organisation, visit our website or contact us directly at 0300 790 6274

#CallEEAST #OutsourcedContactCentre #CustomerExperience #SocialValue

CallEEAST

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CallEEAST

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