Callexcell verzorgt de sales en service klantencontacten 24/7 via de kanalen van de klant (telefoon, email, chat). We denken mee met onze klanten en bieden een end-to-end customer experience aan. Onze medewerkers kunnen rekenen op dagelijkse ondersteuning en gepersonaliseerde opleidingen. Dankzij onze expertise en passie leveren we kwaliteit en toegevoegde waarde. Een flexibel en transparant partnership, daar gaan we voor. Callexcell, Not Another Contact Center.

Telecommunications

Callexcell

Callexcell's headquarters in Sint-Truiden, Belgium

This department focuses on providing commercial advice and support related to products and services.

Commercial Services

The Marketing and Communications Team at Callexcell is responsible for shaping the company's brand presence and enhancing customer engagement through strategic communication initiatives. This team collaborates to develop innovative marketing campaigns, optimize digital outreach, and ensure consistent messaging across all channels. They also focus on talent acquisition and employee development, fostering a strong internal culture that aligns with Callexcell's commitment to quality customer service.

Marketing and Communications Team

The Customer Support Team at Callexcell is dedicated to delivering exceptional service to clients through various channels, including phone, email, and chat. They collaborate closely with customers to enhance the overall experience and ensure timely resolutions to inquiries. With roles spanning from management to IT support, the team focuses on personalized assistance and continuous improvement, reflecting Callexcell's commitment to quality and flexible partnerships.

Customer Support Team

The Technology Development Team at Callexcell is responsible for designing and implementing innovative software solutions that enhance customer interactions across various channels. They collaborate to develop applications, improve business intelligence tools, and ensure seamless integration of technology within the customer service framework. By leveraging their expertise, the team aims to optimize the end-to-end experience for both clients and operators, driving efficiency and effectiveness in customer support.

Technology Development Team

The Human Resources Team at Callexcell is dedicated to fostering a supportive and engaging work environment for all employees. They manage recruitment and onboarding, ensure payroll accuracy and compliance, and develop tailored training programs, all aimed at enhancing employee satisfaction and performance. By focusing on strategic HR initiatives, the team contributes to the company’s mission of delivering exceptional customer experiences through a skilled and empowered workforce.

Human Resources Team

This department focuses on providing coaching and mentoring services to enhance team performance and individual growth.

People (2)

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Other teams

Marketing and Communications Team

Customer Support Team

Technology Development Team

Human Resources Team

Coaching Services