Amanda Baccoli is an experienced professional currently serving as an Analista de processos at Callink since February 2025, focusing on process analysis to identify inefficiencies and optimize workflows through mapping and reporting. Previously, Amanda worked at FIS from November 2008 to November 2013, where roles included Operadora de call center, Back office PJ as an Analista Jr Cadastral Pessoa Jurídica, and Back office Manifestação as an Analista Jr Manifestação, in addition to serving as a Técnico de qualidade. Educational qualifications include a degree in Gestão da Qualidade from UNIFACCAMP Centro Universitário Campo Limpo Paulista, completed between 2017 and 2018, and a Técnico administrativa certification from SENAI São Paulo.
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