Carlos Leite

Carlos Leite has worked in operations planning for contact centers since 2006, developing a critical profile with attention to detail and a holistic view of business processes. They earned a Bachelor's degree in Administration from Universidade Presidente Antônio Carlos and hold a Six Sigma Black Belt certification. Carlos served as Gerente de PCP at Algar Tecnologia from 2011 to 2016 and currently holds the position of Gerente de planejamento at Callink Servicos de Call Center. In 2010, Carlos was a speaker at the CIC Brasil, presenting a customer service product created for social networks.