Daniela Alves is a Senior Process Analyst specializing in Continuous Improvement, Process Management, and Operational Efficiency, with experience in BPO and service companies. Currently at Callink, Daniela leads initiatives focused on reducing rework and enhancing operational efficiency, while analyzing indicators to support leadership decision-making. Daniela has previously held various roles in FIS Brasil, where they developed implementation schedules and optimized existing processes. Certified in Scrum Master and BPMN, Daniela is currently specializing in Green Belt at DNC and has a background in Project Management and Interior Design.
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