Daniela Rocha is a senior operations manager with over 20 years of experience leading transformative projects in multinational organizations. Currently, they manage operations at Callink, where they focus on enhancing customer experience and operational efficiency. Previously, Daniela held a senior management position at FIS Brazil, overseeing strategic initiatives and large teams in BPO environments. They are also pursuing a degree in Pedagogy with a focus on Business at UNITRI while having completed a specialization in People Management. Daniela is known for their engaged leadership style and ability to adapt to new challenges.
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