Jean Lima has extensive experience in operations and customer support within various industries, holding roles such as Coordenador de operações between April 2023, and Supervisor de operações at Callink, where Jean led teams focused on customer retention, churn recovery, and enhancing client relationships through personalized service. Prior experience includes positions as Supervisor de operações at Callink Servicos de Call Center, where Jean managed teams to improve customer engagement and operational margins, and as an Estagiário de engenharia civil at HPR Construtora e Incorporadora. Jean has also worked as an Auxiliar administrativo at ValeCard, handling administrative tasks and client relations. Education includes pursuing a degree in Civil Engineering from ESAMC and a Bachelor of Technology in Processos gerenciais at UNOPAR. Jean also completed a course in AutoCAD at Dominicad in 2019.
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