Mônica Serrano

Mônica Serrano has over 16 years of experience in financial products, specializing for approximately 8 years as an interchange analyst with expertise in the rules of major card networks such as Visa, Mastercard, Elo, and Amex. Currently, Mônica serves as a Coordinator of Operations at Callink, managing back office operations and developing training content. Mônica has a background in quality monitoring and administrative support from roles at FIS Brasil and has contributed to process improvements and fraud reduction initiatives throughout their career. Mônica holds a degree from UNOPAR - Universidade Norte do Paraná, completed in 2023.