Our low cost, multisite and multilingual capabilities will get your attention.

Callmax is a BPO and call center service provider located in Santiago, Dominican Republic. Most of our customers are located in the U.S., Canada, the Caribbean and Spain.

We specialize in providing individualized contact with your customers, including multilingual capabilities. We maximize your up-selling and cross-selling opportunities to make each of your programs as profitable as possible.

Founded in 2006, we currently operate in Santiago, which is the second largest city in the Dominican Republic.

We have the capacity and the technology. We have the best people to treat your customers the old-fashioned way with courtesy, friendliness and intelligence.

Call Center

CALLMAX DOMINICANA

CALLMAX DOMINICANA's headquarters in Santiago, Dominican Republic

Omar Almánzar

Astrid Rivas Pichardo

Loreliz Antonia Liriano de Francisco

Natan Robles

The Sales and Customer Service team at Callmax Dominicana is dedicated to enhancing customer relationships and driving sales growth. Comprising skilled agents and account executives, this team focuses on delivering personalized service through multilingual communication, while actively identifying up-selling and cross-selling opportunities to optimize client profitability. Their commitment to courteous and effective interaction ensures a high-quality experience for customers across diverse markets.

Sales and Customer Service

The Operations and Analysis Team at Callmax Dominicana is responsible for optimizing the efficiency and effectiveness of call center operations. This team analyzes performance metrics, manages client accounts, and ensures high-quality customer service, while also overseeing recruitment to maintain a skilled workforce. Their goal is to enhance customer interactions and maximize profitability through data-driven strategies and personalized service delivery.

Operations and Analysis Team

This department sets the strategic direction and oversees the overall management of the organization.

CALLMAX DOMINICANA

Org chart

Teams

Sales and Customer Service

Operations and Analysis Team

Executive Leadership

Offices

CALLMAX DOMINICANA

Org chart

Teams

Sales and Customer Service

Operations and Analysis Team

Executive Leadership

Offices

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