Conrad Liburd is an experienced AI Feature Engineer at CallMiner, where since November 2016, expertise in managing and manipulating data has been applied to drive business growth. Prior to this role, Conrad served as a Business Intelligence Analyst at Us Gas & Electric from July 2012 to October 2016, focusing on designing solutions for the Quality Assurance Department and utilizing R programming for data manipulation. Additionally, from January 2005 to June 2012, Conrad worked as a QA Analyst and Nice Administrator at Carnival Cruise Lines, where responsibilities included evaluating call center agent performance and administering corrective actions. Conrad's educational background includes studies at the University of Central Florida from 1996 to 1998.
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