Kaylea Reed

Kaylea Reed is an experienced Service Desk Manager with a comprehensive background in IT support and management. Currently serving as Service Desk Manager at Health Partners Group since November 2023, Kaylea previously held similar positions at sipsynergy and RNLI, and has a history of leadership roles at companies such as Utilita Energy, Synaptic Software Limited, and Garmin International. At Garmin, Kaylea managed a team of Service Desk technicians across the EMEA region, while earlier roles included providing IT support at NICE Systems and Kern Limited. Kaylea's expertise lies in client support, team leadership, and the implementation of ITIL frameworks within service desk operations.