David Horn

David Horn is a Senior Network Operations Center Engineer at CallTower, with a focus on providing and supporting cloud-based unified communication and collaborative services for business customers since May 2016. David excels in analyzing, testing, isolating, and repairing network and customer issues related to various services, including voice, data, TCM, and VoIP. David previously served as a Network Operations Center Engineer at CallTower and held the position of Specialist II at Windstream Communications, where responsibilities included technical problem resolution and acting as a Customer Advocate in a high-pressure environment. David started a career in construction through an apprenticeship at Rochester Davis and Fetch, and earlier gained customer service experience as a Product Specialist at Best Buy. David holds an Associate of Arts and Sciences degree in Building Construction Technology from Alfred State College and an Associate of Science degree in Liberal Arts and Sciences from Monroe Community College.