William Dearing MS, PMP, LSSBB is a seasoned professional with extensive experience in client success and project management within the technology sector. Currently serving as Manager of Client Success at CallTower, William actively engages in up-selling and cross-selling efforts, ensuring customer satisfaction and addressing relationship issues for at-risk accounts. Prior roles include Client Success Manager II and Market Manager at C Spire, where William managed project performance and oversaw business account processes, contributing to high customer satisfaction ratings. William's expertise in Lean Six Sigma methodologies was honed as Contract Manager at MacLellan Integrated Services, supplemented by a solid foundation in retail operations as Retail Store Manager at Sprint. William holds a Master of Science in Information Technology from Southern New Hampshire University and a Bachelor of Arts in Communicative Disorders from the University of Mississippi.
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