James Adongo is a skilled Customer Service Executive at Calltronix (K) Ltd., with experience in various customer service roles since 2016. Previously, James served as a Quality Specialist with the Kenya Medical Association and as a Customer Service Manager at Sama, where strategic communication skills and relationship management were developed. James holds a certificate in Digital Customer Service from ChooseU and has enhanced expertise in social media management and leadership, contributing to improved organizational performance throughout their career.