Jessie has extensive experience in software engineering and customer success, currently serving as a Software Engineer and previously as a Senior Product Quality Assurance Engineer at Calm since March 2018. Jessie has skillfully developed detailed test plans, automated regression tests, and championed quality features across various platforms. Prior roles include Customer Success Manager at Hearst Bay Area, where over 130 digital marketing accounts were managed, and Senior Business Analyst at DeVero, where project management and client communication were key responsibilities. Jessie also has a foundation in support as a Tier 2 Support Customer Success Associate, along with volunteer experience in crisis management. Educational qualifications include a Bachelor of Arts in Psychology from the University of Redlands and additional coursework at UC Berkeley Extension.
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