Pooja R.

Pooja R. is a seasoned Customer Success Manager with extensive experience in user engagement and retention strategies. Currently serving as a Sr Customer Success Manager at Calm since October 2022, Pooja R. has successfully increased user retention by 35% and reduced churn by 22%. Prior experience includes a Senior Customer Success Manager role at MobiCom America Inc, where Pooja R. led onboarding for over 150 global clients, achieving impressive engagement and retention rates. Pooja R. also possesses a strong background in digital content management and social media strategy, having improved social media growth by 40% at ButterCMS and increased brand awareness by 30% during a tenure at Tenshey, Inc. Educationally, Pooja R. holds a Bachelor of Science in International/Global Studies from the Naveen Jindal School of Management at UT Dallas.