Calrom
Bob Whitehead is an experienced Service & Support Manager currently at Calrom since May 2022. Prior to this, Bob held the role of Customer Support Manager at NorthRow from February 2018 to February 2022, focusing on delivering high-quality training and documentation to meet service level agreements. Bob also served as Support Manager at Joinerysoft Ltd from September 2012 to February 2018, overseeing UK-based teams to ensure effective product support. Earlier experience includes IT Operations and Support Manager at Visual Retailing, where Bob maintained IT infrastructure according to ITIL v3 guidelines, and roles at IBM and AstraZeneca, where Bob managed global hardware and software installations while providing comprehensive support and compliance auditing. Bob holds a Bachelor of Science in Ecology and a Bachelor of Education in Environmental Science, both from the University of Leeds.
Calrom
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We develop innovative travel software, designed from the ground up in partnership with some of the world's leading airlines. As a result, our automated airline booking platforms are forward-thinking, scalable and easily tailored to your requirements. Our flagship product, Groups Next Gen, is designed to help airlines automate group booking management with an intuitive online system. With benefits like revenue growth, improved yield, enhanced customer service and cost savings up for grabs, it's the ideal solution for helping your airline’s travel agents customers to book groups with you. We'd love to chat about how we can help take your pain points and transform them into opportunities. Interested in working for us? Calrom is based in Lahore, Pakistan, and Manchester, UK, working collaboratively between offices to produce market-leading travel systems. Our team work on most advanced tech stack with supportive management and equal opportunities to guide them through their careers at Calrom. We’re also part of the Travel Innovation Group, a global business with 500+ staff, made up of Lime, Calrom & Aviate who all provide unique services to the travel trade. You can find out more about our benefits, plus all our current vacancies, on the Travel Innovation Group website.