Calrom
Bob Whitehead is an experienced Service & Support Manager currently at Calrom since May 2022. Prior to this, Bob held the role of Customer Support Manager at NorthRow from February 2018 to February 2022, focusing on delivering high-quality training and documentation to meet service level agreements. Bob also served as Support Manager at Joinerysoft Ltd from September 2012 to February 2018, overseeing UK-based teams to ensure effective product support. Earlier experience includes IT Operations and Support Manager at Visual Retailing, where Bob maintained IT infrastructure according to ITIL v3 guidelines, and roles at IBM and AstraZeneca, where Bob managed global hardware and software installations while providing comprehensive support and compliance auditing. Bob holds a Bachelor of Science in Ecology and a Bachelor of Education in Environmental Science, both from the University of Leeds.