David Ford has extensive experience in management and service delivery, currently working in the Retirement Readiness department at CalSTRS since February 2020. Prior to this role, David spent over 18 years at Western Union in various senior management positions, including Sr. Manager of Learning & Improvement, where David led the creation and maintenance of over 3,000 knowledge articles, significantly improving training materials and processes for customer service representatives. As Sr. Manager of Service Delivery, David oversaw support for over 500,000 agent locations, collaborating with global teams. In the role of Vendor Manager, David developed an online knowledge base for Tech Support, negotiated contracts, and achieved a 60% reduction in support costs. David holds an Associate of Science degree in Computer Science from Heald College.
This person is not in any teams
This person is not in any offices