Peter Pierce

Peter Pierce is an experienced professional in customer service and program analysis, currently serving as the Associate Governmental Program Analyst at CalSTRS since January 2021. In this role, Peter operates as the Senior Contact Center Analyst, addressing complex customer issues and mentoring team members. Prior to CalSTRS, Peter worked at VSP Global as a Staff Services Analyst, where responsibilities included supporting sales representatives and managing order processing. Peter’s career began at Verizon 4G Wireless as a Customer Support Representative, focusing on billing and technical support. Educational qualifications include an M.B.A. from Strayer University, a Bachelor's in Call Center Operations and Management from Bellevue University, and a Bachelor of Science in Business Management with a concentration in Human Resources from the University of Phoenix.