Sue Sexton currently works at CalSTRS in Change and Problem Management since June 2023. Prior experience includes serving as Incident Commander at Salesforce from September 2021 to March 2023, where responsibilities involved leading responses to multi-customer outages and managing IT service interruptions. At Gainwell Technologies from December 2016 to September 2021, Sue served as Incident and Change Manager, orchestrating Major Incident responses and training team members on Incident Management processes. Previous roles include Critical Incident Management Team Lead at Safeway, supervising a team to address severe system outages, and a Client Services Representative at Hewlett-Packard, focusing on operational issues and improvement projects for prioritized business systems.
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