Emma Freestone is a Senior Operations Manager at OCR, bringing 15 years of experience in Customer Service and Change Management. They have successfully managed 24/7 multilingual teams across various sites, focusing on building high-performing teams and driving process improvements. Previously, they served as a Performance Manager at Jagex, where they led the Customer Service Team's performance and efficiency. Emma has a proven track record of delivering results and has received accolades such as the 2013 European Call Centre Awards Winner for Best Online Service.
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