Joel Kouassi

Joel Kouassi is a skilled Technical Operations Analyst at CanadaHelps since June 2021, previously holding roles such as Bilingual Charity and Donor Relations Associate. Prior experience includes positions as a Bilingual Help Desk Specialist at Randstad Canada and a Bilingual Technical Support Specialist at Bell, where strong customer relationships and effective problem-solving were emphasized. Joel has also contributed as Event Staff at Community Lodgings Inc, coached youth organizations as a Business Coach, and worked as a Key Account Executive at Media Monitoring Services Côte D'Ivoire, focusing on customer satisfaction and team collaboration. Additional experience includes roles in marketing, campus ambassadorship, and public affairs. Educational credentials include a Bachelor's degree in Law, multiple certificates in Hospitality Administration/Management, Information Technology, and a Master's degree in Project Management from various institutions.