Elio E. currently serves as a Customer Service Representative at Canada Life, providing first-line technical support for Benefits and Group Retirement Plans, achieving a 95% customer satisfaction rate through effective troubleshooting in a fast-paced environment. Prior experience includes roles as a Software Support Analyst and Quality Assurance Analyst at Diebold Nixdorf, where Elio E. focused on diagnosing software issues and ensuring product reliability through testing and support. Elio E. began a career in technology as a Junior Database Administrator at Old East Village BIA, collaborating with management on database system requirements. Elio E. holds a Microsoft SQL Server 2012 Certificate from Humber College and a Bachelor of Science degree in Computer Sciences from the University of Oscar Lucero Moya.
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