Mark Thomas is an experienced IT Service Management Leader with a diverse background in managing service delivery and continuous improvement across various organizations. Currently serving as Head of Service Management at C&C Group since March 2025, Mark previously held multiple roles at Specsavers, including Continual Service Improvement Manager and Service Owner (Retail). Prior experience includes working at Sopra Steria as Transition Manager, where responsibilities involved overseeing the Acceptance into Service process for new projects and customer onboarding. Mark's tenure at Sopra Steria also included positions as Technical Manager and 2nd Line Engineer, showcasing expertise in leading cross-functional teams and delivering IT support across client sites in the UK.
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