Charlyn Rivera

Charlyn Rivera has a diverse background in customer service and data analysis, with experience spanning various roles in notable companies. At Stewart Title, Charlyn served as a Data Analyst, focusing on documentation review and process improvement. At SmileDirectClub, Charlyn held multiple positions, including Customer Experience Specialist and Follow Up Specialist, where responsibilities included monitoring process performance, improving customer satisfaction, and managing multiple projects effectively. Previous experience includes roles as a Customer Service Specialist and Fraud Analyst at SYKES Costa Rica, emphasizing relationship building and fraud monitoring. Currently, Charlyn is a Provider Relations Specialist at Candid and is pursuing a Bachelor of Science in Human Resources Management at Universidad Central. Additionally, a Bachelor's degree in Psychology was earned at the same institution.