JoAnn Klein is an accomplished Sr. Business Analyst at Canon USA since March 2009, specializing in B2B CRM implementations and website enhancements. With a strong background in user documentation, training, and testing, JoAnn has also served as a Scrum Lead, managing sprint activities and coordinating application assessments. Prior roles include Project Manager for Cumulus implementations and Business Analyst for web and CRM initiatives. JoAnn's experience extends to Fortunoff as Database Marketing Manager, where leadership in CRM technology and data compliance was paramount. Previous positions at MBS Insight and Anchor Computer established a foundation in account services and project management. JoAnn holds a BA in Business Administration/Management from Hofstra University.
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