Matthew Kipper has worked in the customer success field since 2012. Matthew began their career as a Volunteer at Ma'ase Center in 2012. In 2013, they joined Equinox as a Manager, Customer Experience, Tier X Coach, and Tier 3+ Trainer. In 2017, they moved to Life Time Inc. as Manager, Client Onboarding & Success. In 2019, they became a Success Coach and Owner at Health Strategies. In 2021, they transferred to Advance Your Reach as a Customer Success Manager. Matthew is currently employed at Canopy as a Customer Success Manager.
Matthew Kipper obtained a B.S. in Kinesiology and Exercise Science from Arizona State University. Matthew has also obtained several certifications, including a Customer Success Foundations Certification from Aspireship in September 2022, a Customer Success for Sales certification from Trailhead by Salesforce in July 2022, an Onboarding and Adoption Best Practices for Customer Success Management certification from LinkedIn in July 2022, a Salesforce CRM certification from Trailhead by Salesforce in July 2022, a Business Fundamentals for Customer Success Managers certification from LinkedIn in June 2022, a Key Account Management certification from LinkedIn in May 2022, a Sales: Customer Success certification from LinkedIn in May 2022, and a Wilderness First Aid certification from Wilderness Medical Associates International in July 2022.
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