Omer Saadi

Omer Saadi is a seasoned technical support and service manager with extensive experience in the field. Currently serving as the technical support and service manager at Netspark Ltd and the technical support manager at Canopy, Omer previously held the position of global service desk manager at NICE Actimize and head of customer support at Traffilog LTD, where management of a 30-agent support team was undertaken. Omer is skilled in enhancing customer satisfaction, process improvement, and collaborating with development teams to resolve complex issues. Omer's educational background includes ongoing studies for a Bachelor's degree in Management and Computer Science at The Open University of Israel.